Privacy Policy
Last updated: April 2026
1. Who We Are
The Wellspring Ledbury (“we”, “us”, “our”) is a Christian day retreat and events centre based at:
Woolpits Farm
Parkway
Ledbury
Herefordshire
HR8 2JG
United Kingdom
We operate as a UK General Partnership (J A G Silmon | C A Silmon).
We are committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your personal information when you:
- Visit our website (www.thewellspring.uk)
- Make an enquiry
- Book an event, venue hire or cottage stay
- Purchase a product from our shop
- Sign up to receive our news updates
2. The Law That Applies
We process personal data in accordance with:
- UK GDPR
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
3. The Information We Collect
Depending on how you interact with us, we may collect:
- Information You Provide Directly
- Name
- Email address
- Telephone number
- Postal address
- Booking or purchase details
- Payment details (processed securely via our payment provider)
- Any information you include in enquiry forms or emails
- Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited
- Date and time of visit
- Basic analytics data
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries
- Process bookings for events, venue hires, or cottage stays
- Process shop purchases
- Communicate important booking information
- Send newsletters and updates (if you have opted in)
- Improve our website and services
- Meet legal and accounting requirements
We do not sell your data to third parties.
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
- When you book an event, venue hire or cottage stay, we process your data to fulfil that booking.
- When you purchase a product from our shop, we process your data to fulfil that order.
Consent
- When you sign up for our newsletter, we rely on your explicit consent.
You may withdraw consent at any time by clicking “unsubscribe” in any email or contacting us directly.
Legitimate Interests
- We may process limited data to manage our website, improve services, and maintain administrative records.
Legitimate Interests
- We retain certain booking and financial records to comply with tax and accounting laws.
6. Email Newsletters
If you choose to receive our news updates:
- Your name and email address are stored securely.
- We use Sender.net as our email marketing provider.
- Sender processes data on our behalf in accordance with UK/EU data protection standards.
- Emails may include basic tracking (such as open rates and link clicks) to help us improve our communications.
- You can unsubscribe at any time using the link provided in every email.
We will only send marketing emails where you have given clear consent.
7. Payments
- Online payments are processed securely via our payment provider (e.g. Stripe).
- We do not store your full card details on our servers.
- Payment providers process your data in accordance with their own privacy policies and security standards.
8. Sharing Your Information
We may share your data with trusted service providers where necessary, including:
- Payment processors
- Email marketing provider (Sender.net)
- Website hosting providers
- Professional advisers (e.g. accountants)
These providers only process your data on our instructions and are required to protect it.
We may also disclose information if required to do so by law.
9. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Booking and financial records: typically up to 6 years (for tax purposes)
- Newsletter subscribers: until you unsubscribe
- General enquiries: as long as reasonably necessary for follow-up
10. Data Security
We take appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss
- Misuse
- Alteration
However, no internet transmission is completely secure, and you provide information at your own risk.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent at any time
If you have concerns about how we handle your data, please contact us first so we can help resolve the issue.
You also have the right to lodge a complaint with the ICO at www.ico.org.uk.
12. Cookies
Our website uses cookies to improve user experience and analyse website traffic. For more information, please see our Cookie Policy.
For more information, please see our Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be dated (Month/Year) and available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
The Wellspring Ledbury
Woolpits Farm
Parkway
Ledbury
HR8 2JG
United Kingdom
Email: welcome@thewellspring.uk
Phone: 01531 635727